Insights
Microsoft’s Channel Evolution
We explore the evolution of Microsoft's channel strategy over the past ten years, and what can be learned by viewing it through a Value Cycle lens.
Launched at Ignite and available from December 1st, 2025, M365 Copilot Business makes GenAI accessible, affordable, and practical for small and medium-sized businesses (SMBs) that want to stay competitive.
We’ve come a long way from the Clippy days! Our in-house expert, Ksenia Turner breaks down the difference between chatbots, AI assistants and agents, and how the use cases and service opportunities differ.
Join Microsoft’s own Jahan Sheikh and the Crayon team as they explore how Microsoft 365 Copilot and Agents can be leveraged to create value multipliers for productivity, operations and innovation.
Industry advisor, Dr. Joseph Sweeney considers the tipping points between risk and reward when adopting Generative AI.
As AI automation evolves in line with digital workplace needs, where will new opportunities to position Copilot emerge?
One of the greatest barriers to AI adoption is risk, and how customers manage their data can make or break the chance of success.
Dr. Sweeney looks at what turns an AI pilot project into ‘wow’ moments and how to show outcomes that support the case for ongoing investment.
What takes a customer from ‘try-to-buy’ with Generative AI? Dr. Sweeney examines the move from pilot projects to business wide adoption.
When AI becomes tightly woven into business operations, success for partners will rest on repeatable execution excellence.
The power of Copilot in Microsoft Dynamics Business Central has transformed operations for NaturaTech’s pharmaceutical manufacturing business.
Learn how Dynamics Square harnessed Copilot to deliver tangible, measurable business outcomes, with a little help from Crayon.
New data shows small and medium businesses have moved from curiosity to consideration, and increasingly, to action on Generative AI investment.
Explore how the critical objectives and priorities for SMB customers across the region creates opportunities to position Copilot.
Get your GTM plans underway with practical tips for designing and activating a compelling GTM proposition.
Explore the factors that can hold customers back from Copilot adoption or stifle success after roll-out.
How should customer risk tolerance inform pre-implementation pathways for Microsoft 365 Copilot?
Learn how to ensure a successful and secure deployment of Microsoft 365 Copilot, without blowing the budget.
Are your customers buried in disconnected tools, productivity fatigue, and stalled digital transformation?
This eBook shows you how to help them rise above it all—by UnWorking the work.
Designed by our M365 Copilot SureStep experts, this on-demand training workshop will help you to start selling and deploying Copilot and AI projects for your customers.
Learn about the latest innovations and exciting new capabilities now available in Copilot Wave 2, plus find out what’s coming next on the M365 Copilot roadmap.
Join Microsoft’s Daniel Scott-Raynsford for practical use cases, integrations, and field-tested strategies that drive value for your organisation and your customers.

Whether you’re new to M365 Copilot or looking to improve your skills, Crayon Flight School has the ideal Copilot training program for you.
Unlock better value, advanced features and earn a per-seat rebate when you upgrade to a higher Microsoft 365 SKU or add Microsoft 365 Copilot on NCE annual commitment subscriptions.
This promotion is open to existing partners in Australia and New Zealand through to December 19th, 2025.

The momentum for Generative AI with SMB customers is fast, and they are on the hunt for partners that can help them build AI-led capabilities.
No matter where you are in the Copilot journey, we’re on your side. Always.
Our in-house team of Copilot experts can help you hit the runway and take flight, from POCs to business-wide adoption and beyond.
Simply leave us with a few details, and we’ll be in touch!
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Insights
We explore the evolution of Microsoft's channel strategy over the past ten years, and what can be learned by viewing it through a Value Cycle lens.
Guides and eBooks
The Microsoft Fabric Partner Guide curates our recent articles, videos and resources to accelerate Crayon partner learning.
Blogs
Catch our comprehensive summary of the highlights from Microsoft Ignite 2025, combined with the resources and links you need to dig into the detail!
Training
In our latest webinar, our in-house Modern Work experts Jye Wong and Ksenia Turner will run you through a practical refresher on Solution Partner Designations; what they are, why they matter and how to get started.
Sales and Marketing
Business leaders don't live in the tools. They live in the outcomes. The metrics they care about most are not always limited to compliance and risk. So how do you connect data protection to the big-ticket objectives, when they're less obvious? Our in-house pre-sales expert, Michael Brooke explains.
Guides and eBooks
As SMBs mature in the Data Protection lifecycle, they need help to optimise spend, reduce the compliance burden and ensure results align to business objectives. The third installment of our Data Protection Playbook series provides practical guidance for partners on how to address emerging pressure and connect ongoing investment to measurable business value.
Training
Copilot Agents: what are they and how do they differ from AI assistants and chatbots? Our in-house Copilot expert Ksenia Turner explains the use cases and service opportunities for partners.
Blogs
Fragmented data protection systems and processes create compliance proof-gaps for SMB customers. Scott Hagenus, Director, Cybersecurity here at Crayon explains.
Sales and Marketing
Ever wonder why a pitch has some IT Managers leaning forward, while others glaze over? Michael Brooke, Cybersecurity Pre-Sales Lead offers some insight on how to tune your approach to chime with different technical mindsets.
Guides and eBooks
How can partners help their SMB customers to move from silos of security and continuity to a more cohesive, measurable and insurable data protection framework? The second edition in our Data Protection Playbook series maps out their journey, and yours.
Vendor Announcements
Copilot for Business has landed at Microsoft Ignite 2025, levelling the GenAI playing field for SMB customers. Learn all about it from our man on the ground, Andreas Bergman.
Press Release
Press Release
Blogs
As cybersecurity and continuity converge in platforms and in practice, partners need new playbooks to address modern Data Protection standards. Our in-house cybersecurity pre-sales lead, Michael Brooke explains why.
Guides and eBooks
What triggers an SMB customer to begin exploring their need for better Data Protection? The first of our four Data Protection Playbooks for partners breaks down how to position and win in the Pre-Adoption and Exploration stage.
Insights
Data Protection priorities are shifting for SMBs. Ramp up your ability to respond with curated insights, articles and resources to help you guide every customer conversation with confidence.
Partner Spotlight
In this Partner Spotlight, Acceltech Managing Director Ivy Tarrobago shares how Crayon’s responsive support enhances client outcomes and business growth.
Whitepapers
Data Protection is a must for all SMBs but how can partners align solution investment with critical business objectives? Our latest paper shows you how.
Press Release
Crayon has been recognised with a huge double win at the CRN Channel Asia awards ceremony.
Insights
All the latest insights, articles and resources on M365 Copilot, curated into one place.
Insights
SMB customers are storing greater volumes of sensitive data in more places than ever. Secure backup and recovery practices are essential to how they protect it.
Partner Spotlight
Bigfish Technology saved AU$20,000 on its annual Microsoft licensing after one call with Crayon and has since built a strong partnership that enabled Bigfish to get access to Crayon’s expertise and vendor ecosystem.
Insights
Insider risk is a subtle and continuous challenge for SMB customers. Turn it into a manageable and quantifiable aspect of their Data Protection strategy.
Blogs
From rethinking backup to governance frameworks and behavioural analytics, what's involved in building a complete Data Protection strategy for SMB customers?
Guides and eBooks
Insights, articles and resources on major updates in Microsoft's programs and licensing agreements and channel strategy.
Guides and eBooks
Partners of the Future is a guide to the past, present and future evolution of Microsoft's channel strategy, offering a frank and fearless interpretation of what recent changes mean for the Microsoft partner ecosystem.
Insights
SMBs in APAC are ramping up adoption of cloud-based business applications. Find out why and how this influences the services and capabilities sought from their trusted IT service partners.
Insights
Explore how SMBs in APAC are leveraging cybersecurity solutions and AI technologies toward achieving critical business objectives.
Insights
Explore data trends from the Future of Operations and learn how to turn insights into action in the Productivity domain.
Insights
SMB operations in the Asia Pacific region are shifting from traditional backup and disaster recovery toward something more transformative.
Training
Explore how Azure can help partners respond to dominant trends within SMB customer cloud strategies.
Insights
The latest in our Future of Operations insights series looks at why SMBs are pursuing hybrid cloud and multi-cloud strategies to achieve their business objectives.
Blogs
In the first of a three-part series, Warren Nolan, SVP Strategy and Channel explores the recently announced updates to the Microsoft CSP program and the opportunities it presents.
Insights
Small to medium-sized businesses in the APAC region are gearing up tech investments to drive outcomes for customer experience, revenue, business adaptability and innovation. How will SMBs leverage emerging technologies to achieve their strategic objectives?

Connect Data Protection to strategic objectives via this Whitepaper

What are the most critical business objectives and solution adoption priorities for SMBs in our region? Download the latest Forrester study to find out!

Our APAC channel business is now part of a global organisation. That means there is a whole new world of value on offer for our partners. We can help you to tap into all of it.