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For peace of mind now and into the future

Easy Microsoft 365 backup built for MSPs

Built from the ground up for Managed Service Providers, Backup365® is an Australian, award-winning solution that automatically backs up all cloud data on Microsoft 365 including Exchange, SharePoint and OneDrive.

Designed to deliver the ultimate provisioning, billing, managing and support experience for Managed Service Providers (MSPs), Backup365 performs regular snapshot backups of all business data in the cloud and is securely stored within Australia for 10 years*.

Backed up data is easily searched, accessed, and restored using the Backup365 portal, API or Outlook Add-in, providing assurance that business data is securely retained and easily retrieved, as and when required.

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Solution Offerings

Solution Offerings

Microsoft 365 Exchange Online only

Back up of the entire Microsoft Exchange component including the Microsoft Exchange Online mailbox, calendar, tasks, notes and contacts

Microsoft 365 Exchange Online and files in OneDrive, SharePoint and MS Teams

Back up of Microsoft Exchange Online, folders and conversations in OneDrive, SharePoint and MS Teams.

SharePoint, OneDrive and MS Teams only

Back up of files and folders from SharePoint, OneDrive and MS Teams, including conversations in MS Teams.

Why Crayon for Backup365?

Why Crayon for Backup365?

Crayon and Backup365 are better together.

Crayon is committed to providing Business Continuity solutions that help our partners to empower their customers in maintaining their own backups. Backup365 is an ideal solution, engineered to work for customers of all sizes, easily provisioned in a single click from the Crayon PRISM platform and with no charges for shared mailboxes. Pricing is simple and predictable, aligned to the number of Microsoft licenses with technical support provided by local teams in Australia and New Zealand.

Backup365 Partner Program.

Join the Backup 365 Partner Program through Crayon and benefit from:

  • A secure, brandable portal for service management, reporting and multi-level access and role-based controls
  • Local instructor led training
  • Internal Use Licenses for partners
  • White label branding.
Frequently Asked Questions

Frequently Asked Questions

A snapshot of cloud data is backed up multiple times a day, approximately once every two hours, and stored for 10 years minimum (an extension of data storage beyond 10 years is available by negotiation). Backup365 keeps every single snapshot of data captured so it is available for search and restore at a very granular level.

As of May 2021, backup is available for Microsoft 365 email, Exchange Web Services, SharePoint and OneDrive for Business data. Documents in Microsoft Teams are also backed up through SharePoint. A full Microsoft Teams backup component is currently being developed to fully back up Microsoft Teams.

All backed up cloud data can be searched, accessed, and restored via the Backup365 portal by an IT provider or Administrator. Backup365 also has an Outlook Add-in available for end-users to easily search and restore their own exchange and OneDrive data.

Backup365 never overwrites original items. If the item was not deleted and restored, Backup365 will create a duplicate copy of the file. Backup365 places all restored files into a restore folder.

Currently, Backup365 has three different user roles for the Backup365 Portal: Admin, Service Desk and User role.

Definitions:

a. An Admin Role can perform most administrative tasks, including viewing user data

b. A Service Desk Role can perform basic service management tasks, but not view user data. A Service Desk Role cannot disable and enable mailboxes, sites or drives

c. A User Role can only search, restore and view their own backup data.

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