Join Jahan Sheikh from Microsoft for a webinar tailored to IT leaders who want to stay ahead of the curve.
This webinar session unpacks the latest AI innovations and show you how to leverage Microsoft Copilot and Agents to drive productivity, streamline operations, and future-proof your business.
Watch the webinar, download the presentation slides and read on for more information!
This webinar will give you practical insights and tools to take the next step with Copilot in your business and equip you to better help your customers.
As managed service providers (MSPs), one of the biggest opportunities right now is guiding customers safely, simply, and with purpose into the world of AI.
Microsoft’s free version of Copilot Chat is the perfect entry point. It enables users to explore what AI can do inside an environment they already trust, with no new platforms, extra logins, or added costs.
The free version of Copilot Chat offers your customers an easy, low-risk way to experience the value of AI right where they work every day. It’s now built directly into Microsoft 365 apps like Word, Excel, PowerPoint, and Outlook, meaning users can access AI-powered help at no extra cost, without any complicated setup or deployment.
This seamless integration removes barriers to AI adoption and means Copilot Chat is simply there, waiting to help, whenever users need it.
There’s no training required. Copilot Chat is intuitive, accessible, and available to anyone with a Microsoft account, making it the ideal way to help customers take their first confident steps with AI.
One of the standout benefits of Copilot Chat is how naturally it fits into the Microsoft 365 apps your customers already rely on. Whether users are drafting a section in Word, reviewing a spreadsheet in Excel, or catching up on emails in Outlook, Copilot Chat is always by their side. The chat is context-aware, understanding what users are working on and tailoring responses to their current tasks.
Need details from another file while chatting with Copilot? Just type a quick command in the chat to search OneDrive, no need for manual uploads or switching apps. Users can even reference multiple files or drop in images for richer conversations. This in-app experience means less friction, greater efficiency, and a more natural way for users to get help, brainstorm, or find information.
Under the bonnet, Copilot Chat is powered by Microsoft’s latest GPT-5 model, delivering even more advanced and fluent responses than before.
Copilot now produces longer, more structured, and highly accurate answers, helping users get deeper insights and spend less time editing drafts or explanations.
Importantly, the free Copilot Chat experience is not a watered-down version; it’s running the same top-tier AI model that powers Microsoft’s premium Copilot, giving every user access to world-class technology from day one.
Microsoft continues to evolve Copilot Chat, adding visible new features that make it even more useful in daily work. Users can now:
Perhaps most exciting for MSPs and their customers is the emergence of AI agents within Copilot Chat.
These specialised assistants can handle particular tasks or connect with external systems (such as pulling reports or analysing data).
Advanced agent features are set to become more accessible with the full Copilot for Microsoft 365 offering. While not included in the free version of Copilot Chat, users will get a glimpse of what’s possible, laying the groundwork for future upgrades as organisations mature in their AI journey.
Your customers already trust Microsoft with their data and daily workflows.
Copilot Chat builds on that trust by operating within Microsoft’s enterprise-grade, secure, and compliant cloud environment, backed by Enterprise Data Protection (EDP).
By providing an approved, secure AI solution, you help customers avoid the risks of “shadow AI” and ensure they’re using tools that meet organisational and regulatory standards.
With Copilot Chat:
Encouraging customers to try the free version of Copilot Chat is about more than just boosting productivity. It’s a strategic first step in their AI journey, allowing them to:
For MSPs, this opens the door for deeper Copilot conversations. Once customers experience the impact of AI firsthand, it’s far easier to explore how Copilot for Microsoft 365 can extend those capabilities across Teams, Outlook, Word, and Excel. Success stories like project managers saving hours on status reports or sales teams brainstorming market insights can make AI real and tangible for everyone.
Introducing Copilot Chat is the easiest way to help customers start their journey into AI, securely and confidently. It helps them get comfortable, see results, and get ready for what’s next. Best of all, as Microsoft continues to innovate—with features like agents and even deeper app integration—your customers will be well-positioned to take advantage of new capabilities as they’re released.
For you as an MSP, Copilot Chat is the perfect conversation starter. It leads naturally to advanced Copilot solutions when customers are ready to go further. By helping them take that first step with a secure, integrated, and powerful AI tool, you’re setting them up for success in the AI-powered workplace of the future.
Let’s help our customers step through that gate, embracing AI in their daily work with confidence and a sense of possibility.
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