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Home / Enablement Hub / Events and Webinars / On Demand Webinars / AI, Agents & Automation: What SMBs Need to Know Now

AI, Agents & Automation: What SMBs Need to Know Now

Watch Now

Join Jahan Sheikh from Microsoft for a webinar tailored to IT leaders who want to stay ahead of the curve.

This webinar session unpacks the latest AI innovations and show you how to leverage Microsoft Copilot and Agents to drive productivity, streamline operations, and future-proof your business.

Watch the webinar, download the presentation slides and read on for more information!

What we cover:

What we cover:

  • AI Insights into the Future of Work with Agents – Understand how agents are reshaping workflows and decision-making.
  • Copilot Chat vs M365 Copilot – Learn the key differences between the two and when to use each for maximum impact.
  • All things Agents – Discover why Agents matter, from low-code to pro-code use cases.

 

  • Copilot Studio LIVE Demo – See real SMB scenarios in action, including automation examples.

This webinar will give you practical insights and tools to take the next step with Copilot in your business and equip you to better help your customers.

 

AI Insights and Agents at Work (pdf 3.64 MB)
Helping customers to leverage Microsoft Copilot Chat, for free

Helping customers to leverage Microsoft Copilot Chat, for free

As managed service providers, one of the biggest opportunities right now is helping customers take their first step into AI safely, simply, and with purpose.

Microsoft’s free version of Copilot Chat is the perfect entry point. It lets users explore what AI can do inside an environment they already trust, without new platforms, extra logins, or added costs. 

There’s no training required. It’s intuitive, accessible, and available to anyone with a Microsoft account.

A Simple Way to Start with AI

The free version of Copilot Chat gives your customers an easy, low-risk way to experience the value of AI. It’s designed to help them:

  • Draft and refine content faster, from emails and proposals to meeting notes and reports.
  • Summarise long documents, web pages, or email threads instantly.
  • Generate ideas, outlines, and action plans based on prompts or existing documents.
  • Translate, rephrase, or simplify text to improve communication.
  • Find information across Microsoft 365 and the web in one place.
The benefits for your customers, and you

The benefits for your customers, and you

Encouraging customers to try the free version is more than a productivity boost. It’s a strategic first step in their AI journey. It allows them to:

  • Build familiarity and confidence using AI in day-to-day work.
  • Experience real efficiency gains that demonstrate tangible value.
  • Understand how Copilot fits naturally into their existing Microsoft environment.
  • Reduce risk by staying within a secure, compliant framework rather than experimenting with external tools.

Once customers experience the impact of AI firsthand, it’s far easier to explore how Copilot for Microsoft 365 can extend those capabilities across Teams, Outlook, Word, and Excel.

For you as the MSP, it also opens the door for conversations that naturally lead into advanced Copilot solutions when they’re ready to go further.

Why Microsoft Copilot, and not something else?

Your customers already trust Microsoft with their data and daily workflows. By introducing them to Copilot Chat, you’re showing them an AI solution that meets that same standard of security, compliance, and reliability.

  • Keeps data protected under Microsoft’s enterprise-grade compliance framework.
  • Delivers relevant, context-aware responses based on their own Microsoft 365 data.
  • Integrates directly into the tools they already use, improving adoption and productivity.

The Bottom Line

The free version of Copilot Chat is the easiest way to introduce customers to the world of AI securely and confidently.

It helps them get comfortable, measure results and develop trust in the technology, and in you as their AI Sherpa, ready to guide them on the next stage of their Gen AI journey.

Related tags:
Age of AIPartner BusinessProductivityModern WorkData and AIMicrosoft
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