Cloud ERP Implementation Services I Crayon Channel APAC

Dynamics 365 Business Central Specialists

Cloud ERP adoption is a big part of the growing market for ERP software in Asia Pacific, which is projected to $48,034.00 million by 2030. Our service exists to help partners to get in front of this demand, with minimal outlay, low risk, and strong returns.

We specialise in Microsoft Dynamics 365 Business Central, the only ERP specifically developed for small to medium sized businesses.

Our team are fully certified and highly experienced in all aspects of Business Central, from licensing and solution design, implementation, application support and more.

We work with partners end-to-end, providing consulting, bid support, and sales demos to help them secure new business. Our implementation approach effectively transfers knowledge to our partners and their customers and has a proven track record of success.

If you’re not offering cloud ERP, chances are one of your competitors is winning those opportunities. If not you, someone else.

John Hall-Watson, TAG Business Applications Director

What we do

Business Central

All-in-one, cloud-based business management solution for the comprehensive management of finances, operations, sales, and service from a single platform.

SmartStart Implementation

We offer a fixed price, pre-configured, fixed scope, fixed time approach to implementing Business Central solutions that avoids costly, detailed scoping and analysis phases without compromising the ability to run on time and to budget.

GTM Knowledge Transfer

Rapidly enable partners to take Business Central to market successfully, how to structure conversations with customers and understand the key features of each system.

Train the Trainer

We invest our 20 years of successful ERP implementation experience to ensure partners and their customers receive effective knowledge transfer throughout the implementation engagement.

True Through Partner Service Model

Deals are written on the partners paper, meaning 100% of revenue is booked through your business. Partners retain a strong margin on Business Central implementations.

Third Party Solutions

We’ll help you integrate legacy systems, and/or source and integrate new solutions to cover all your customers’ bases. Banking, payments and expense management, barcoding, routing proof of delivery and more. See the FAQ section for more detail.

Leverage our proven track record

Ricoh Australia selected Crayon as its partner due to a 100% success rate in delivering pre-configured, fixed scope, fixed time Business Central implementations using its proprietary SmartStart methodology.

Doris Marr, Digital Automation Advisor, Ricoh Australia

4 rock solid reasons to work with us

No headcount or training investment

Partners gain full access to rhipe’s Dynamics 365 Business Central resources including:

Solution Architects
Functional Consultants
Technical Consultants
Project Management
Support Consultants

New revenue. High margin

Benefit your bottom line with service revenues and margin from:

Business Central implementation
Recurring Business Central cloud subscription
Ongoing Business Central support service
Ongoing requests for service (RFS) revenue

Protect your patch

Leverage our expertise to stay in the driving seat with your customers, increase the stickiness of those relationships. Avoid giving competitors a way in whilst improving your ability to win new customers.

Low risk. Optimised customer investment

Benefit from our proven track record of delivering implementations on time and on budget, without hidden costs or scope creep.

The SmartStart methodology provides rapid delivery and assures your customers of a fast time-to-value for their investment.

Frequently Asked Questions

Are there any pre-requisites for using Crayon SmartStart Packs?

We offer partners several SmartStart Services Packages that enable rapid implementation. Selection of the appropriate packages will be determined by our presales team and include:

SmartStart Foundation for Business Central is a preconfigured Business Central database, with many features configured, saving between 4–6 weeks configuration time. The foundation pack is required as it forms the basis for the other packs to be built upon. This pack has been in development for more than 10 years and has been designed for the Australian market. SmartStart Foundation for Business Central includes the SmartStart report pack, which adds refinements and clearer customer/vendor facing reports including Sales Quote, Sales Order Confirmation, Sales Invoice, Sales Return, Sales Credit Note, Purchase Quote, Purchase Order, Purchase Return, refined Customer Statements and EFT Remittances. Reports setup within Word layouts to allow your customers to use Word to further refine and customise.
SmartStart Finance forms the basis of the entire implementation. Key Users are fully trained on how to use BC so that they become proficient in using the solution. This Finance pack is a minimum 10 Day effort with around 15–25 Days effort required from the customer. There is an expectation that the partner will also be available to help with Project Management activities and to ensure the project stays on track.
SmartStart Premier Support is required to enable partners to log tickets through to our service desk and is mandatory for any new SmartStart implementation. Support begins after Go-Live and is billed monthly to the partner on an ongoing basis until the partner requests to terminate the support. All incidents and escalation are to be submitted to our ticketing portal ensuring replication of the issue can be shared. Premier Support is only during Australian Eastern office hours. Any escalation to Microsoft can be submitted to the Crayon Concierge team for appropriate ticket escalation. A Business Central subscription is required by our Team for implementation and ongoing support. These need to be purchased by the partner through PRISM.

Is it always possible to completely avoid detailed scoping and analysis?

For more complex engagement a Pre-Implementation Analysis (PIA) may be required prior to final sign-off to allow for a bespoke scoping and analysis to be completed.

This pack is sold so that a functional consultant can spend time detailing the customers’ requirements. At the end of this effort, a detailed scoping and analysis document will be provided back to the partner for an informed decision on the way forward.

This document can be then shopped around to find a suitable solution or will form the basis of any new implementation quote from Crayon.

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