We are now consolidating these systems into a robust, unified solution that will enable us to allocate resources more efficiently.
Currently, Crayon’s channel partners are using two different procurement, management, and billing platforms: PRISM and Cloud-iQ.
We can then concentrate on maintaining and enhancing a single platform that’s both feature-rich and future-proof – one that will continuously evolve alongside our business and yours.
All PRISM users will be migrated to the revamped platform, a comprehensive Cloud-iQ redesign we are launching in 2025. This new version combines the best of both platforms to provide a modernised and more efficient user experience.
In the next generation of Cloud-iQ, you will gain enhanced functionalities that simplify procurement and billing, expand vendor availability, and provide valuable analytics.
Feedback from both Cloud-iQ and PRISM users has guided us in rebuilding Cloud-iQ from the ground up. Our modernisation efforts address your challenges and amplify the features you value. Additionally, we carefully tailored the new experience to be familiar enough to PRISM users so you will not have to start from scratch.
The next generation of Cloud-iQ experience includes:
We understand that transitions can be challenging.
Your needs and concerns are our priority, and we are working hard to make the migration to the next generation of Cloud-iQ as seamless as possible.
The migration from PRISM to Cloud-iQ Next Gen will take place throughout 2025. Timelines will vary per country. You will have a Crayon team supporting you through the transition.
Below, we address questions you may have about this change.
Yes, you will need to set up your login credentials and multi-factor authentication (MFA) in Cloud-iQ Next Gen.
Yes. You will go through an onboarding process for Cloud-iQ Next Gen.
We aim to minimise operational downtime during the migration. However, this may be dependent on specific vendors and programs. If you encounter any issues, you may contact your Account Manager or create a support ticket for Cloud-iQ.
After completing the migration of all partners to Cloud-iQ Next Gen, we will be closing the PRISM platform. We are confident that the upgraded version of Cloud-iQ will meet your cloud management needs.
Sales and Marketing
Business leaders don't live in the tools. They live in the outcomes. The metrics they care about most are not always limited to compliance and risk. So how do you connect data protection to the big-ticket objectives, when they're less obvious? Our in-house pre-sales expert, Michael Brooke explains.
Guides and eBooks
As SMBs mature in the Data Protection lifecycle, they need help to optimise spend, reduce the compliance burden and ensure results align to business objectives. The third installment of our Data Protection Playbook series provides practical guidance for partners on how to address emerging pressure and connect ongoing investment to measurable business value.
Training
Copilot Agents: what are they and how do they differ from AI assistants and chatbots? Our in-house Copilot expert Ksenia Turner explains the use cases and service opportunities for partners.
Blogs
Fragmented data protection systems and processes create compliance proof-gaps for SMB customers. Scott Hagenus, Director, Cybersecurity here at Crayon explains.
Sales and Marketing
Ever wonder why a pitch has some IT Managers leaning forward, while others glaze over? Michael Brooke, Cybersecurity Pre-Sales Lead offers some insight on how to tune your approach to chime with different technical mindsets.
Guides and eBooks
How can partners help their SMB customers to move from silos of security and continuity to a more cohesive, measurable and insurable data protection framework? The second edition in our Data Protection Playbook series maps out their journey, and yours.
Vendor Announcements
Copilot for Business has landed at Microsoft Ignite 2025, levelling the GenAI playing field for SMB customers. Learn all about it from our man on the ground, Andreas Bergman.
Press Release
Press Release
Blogs
As cybersecurity and continuity converge in platforms and in practice, partners need new playbooks to address modern Data Protection standards. Our in-house cybersecurity pre-sales lead, Michael Brooke explains why.
Guides and eBooks
What triggers an SMB customer to begin exploring their need for better Data Protection? The first of our four Data Protection Playbooks for partners breaks down how to position and win in the Pre-Adoption and Exploration stage.
Insights
Data Protection priorities are shifting for SMBs. Ramp up your ability to respond with curated insights, articles and resources to help you guide every customer conversation with confidence.
Partner Spotlight
In this Partner Spotlight, Acceltech Managing Director Ivy Tarrobago shares how Crayon’s responsive support enhances client outcomes and business growth.
Whitepapers
Data Protection is a must for all SMBs but how can partners align solution investment with critical business objectives? Our latest paper shows you how.
Press Release
Crayon has been recognised with a huge double win at the CRN Channel Asia awards ceremony.
Insights
All the latest insights, articles and resources on M365 Copilot, curated into one place.
Insights
SMB customers are storing greater volumes of sensitive data in more places than ever. Secure backup and recovery practices are essential to how they protect it.
Partner Spotlight
Bigfish Technology saved AU$20,000 on its annual Microsoft licensing after one call with Crayon and has since built a strong partnership that enabled Bigfish to get access to Crayon’s expertise and vendor ecosystem.
Insights
Insider risk is a subtle and continuous challenge for SMB customers. Turn it into a manageable and quantifiable aspect of their Data Protection strategy.
Blogs
From rethinking backup to governance frameworks and behavioural analytics, what's involved in building a complete Data Protection strategy for SMB customers?
Insights
We explore the evolution of Microsoft's channel strategy over the past ten years, and what can be learned by viewing it through a Value Cycle lens.
Guides and eBooks
The Microsoft Fabric Partner Guide curates our recent articles, videos and resources to accelerate Crayon partner learning.
Insights
Support your cybersecurity game plans with our top picks of new and updated risk and resilience resources.
Cloud IQ Knowledge Base
Learn about the PRISM to Cloud-iQ Next Gen migration and how Crayon's updated platform improves procurement, billing, and analytics for your business.
Cloud IQ Knowledge Base
Discover the new and improved Cloud-iQ, Crayon’s centralised platform for simplifying cloud procurement, management, billing, and insights.
Cloud IQ Knowledge Base
Cloud-iQ’s upgraded billing features improve transparency, align subscriptions, and simplify cost management.
Cloud IQ Knowledge Base
The new Cloud-iQ will not only simplify operations for partners but also introduce seamless functionality for end-customers, enabling easy management of subscriptions, resources, and vendor relationships.
