Insights
Data Protection Resource Round-Up
Data Protection priorities are shifting for SMBs. Ramp up your ability to respond with curated insights, articles and resources to help you guide every customer conversation with confidence.
At Crayon, we are committed to equipping you with the best tools for software and cloud management. As part of our long-term strategy to streamline operations and deliver better value to our channel partners, we are transitioning all PRISM users to the next generation of Cloud-iQ, an enhanced version of the current Cloud-iQ platform.
This article provides an overview of the migration from PRISM to the next generation of Cloud-iQ We want to assure partners that the transfer will retain familiar workflows and address your current and future needs, while giving you powerful new features to drive scalability, innovation, and success.
Why we are moving everyone to the next generation of Cloud-iQ
We are now consolidating these systems into a robust, unified solution that will enable us to allocate resources more efficiently.
Currently, Crayon’s channel partners are using two different procurement, management, and billing platforms: PRISM and Cloud-iQ.
We can then concentrate on maintaining and enhancing a single platform that’s both feature-rich and future-proof – one that will continuously evolve alongside our business and yours.
Your next-gen platform for today’s needs and tomorrow’s opportunities
All PRISM users will be migrated to the revamped platform, a comprehensive Cloud-iQ redesign we are launching in 2025. This new version combines the best of both platforms to provide a modernised and more efficient user experience.
In the next generation of Cloud-iQ, you will gain enhanced functionalities that simplify procurement and billing, expand vendor availability, and provide valuable analytics.
Feedback from both Cloud-iQ and PRISM users has guided us in rebuilding Cloud-iQ from the ground up. Our modernisation efforts address your challenges and amplify the features you value. Additionally, we carefully tailored the new experience to be familiar enough to PRISM users so you will not have to start from scratch.
The next generation of Cloud-iQ experience includes:
- Modernised and more intuitive user interfaces, enabling you to accomplish tasks with fewer clicks
- Broader vendor integration, including full support for Microsoft CSP and the addition of 40+ smaller providers in APAC
- An enhanced multi-publisher software catalogue with search and filtering options, along with a cart-centric ordering experience
- Comprehensive dashboards and insights to drive decision-making and cost optimisation
- An improved billing solution with more flexibility in managing alignments and invoicing
- Dynamic settings and controls at every level, letting you set company-wide configurations or make unique adjustments for individual users or subscriptions
Let’s get started
We understand that transitions can be challenging.
Your needs and concerns are our priority, and we are working hard to make the migration to the next generation of Cloud-iQ as seamless as possible.
The migration from PRISM to Cloud-iQ Next Gen will take place throughout 2025. Timelines will vary per country. You will have a Crayon team supporting you through the transition.
Below, we address questions you may have about this change.
Frequently asked questions
Yes, you will need to set up your login credentials and multi-factor authentication (MFA) in Cloud-iQ Next Gen.
Yes. You will go through an onboarding process for Cloud-iQ Next Gen.
We aim to minimise operational downtime during the migration. However, this may be dependent on specific vendors and programs. If you encounter any issues, you may contact your Account Manager or create a support ticket for Cloud-iQ.
After completing the migration of all partners to Cloud-iQ Next Gen, we will be closing the PRISM platform. We are confident that the upgraded version of Cloud-iQ will meet your cloud management needs.
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