Blogs
Attaining a Security SPD
In the second article in our Security SPD series, Michael Brooke offers tips to help partners gain the insight track from start to finish.
Backup365
For peace of mind now and into the future.
Easy Microsoft 365 backup built for MSPs
Built from the ground up for Managed Service Providers, Backup365® is an Australian, award-winning solution that automatically backs up all cloud data on Microsoft 365 including Exchange, SharePoint and OneDrive.
Designed to deliver the ultimate provisioning, billing, managing and support experience for Managed Service Providers (MSPs), Backup365 performs regular snapshot backups of all business data in the cloud and is securely stored within Australia for 10 years*.
Backed up data is easily searched, accessed, and restored using the Backup365 portal, API or Outlook Add-in, providing assurance that business data is securely retained and easily retrieved, as and when required.
Request a Call
Thank you for submitting your details! A member of our team will be in touch soon.
Solution Offerings
Microsoft 365 Exchange Online only
Back up of the entire Microsoft Exchange component including the Microsoft Exchange Online mailbox, calendar, tasks, notes and contacts
Microsoft 365 Exchange Online and files in OneDrive, SharePoint and MS Teams
Back up of Microsoft Exchange Online, folders and conversations in OneDrive, SharePoint and MS Teams.
SharePoint, OneDrive and MS Teams only
Back up of files and folders from SharePoint, OneDrive and MS Teams, including conversations in MS Teams.
Why Crayon for Backup365?
Crayon and Backup365 are better together.
Crayon is committed to providing Business Continuity solutions that help our partners to empower their customers in maintaining their own backups. Backup365 is an ideal solution, engineered to work for customers of all sizes, easily provisioned in a single click from the Crayon PRISM platform and with no charges for shared mailboxes. Pricing is simple and predictable, aligned to the number of Microsoft licenses with technical support provided by local teams in Australia and New Zealand.
Backup365 Partner Program.
Join the Backup 365 Partner Program through Crayon and benefit from:
- A secure, brandable portal for service management, reporting and multi-level access and role-based controls
- Local instructor led training
- Internal Use Licenses for partners
- White label branding.
Frequently Asked Questions
A snapshot of cloud data is backed up multiple times a day, approximately once every two hours, and stored for 10 years minimum (an extension of data storage beyond 10 years is available by negotiation). Backup365 keeps every single snapshot of data captured so it is available for search and restore at a very granular level.
As of May 2021, backup is available for Microsoft 365 email, Exchange Web Services, SharePoint and OneDrive for Business data. Documents in Microsoft Teams are also backed up through SharePoint. A full Microsoft Teams backup component is currently being developed to fully back up Microsoft Teams.
All backed up cloud data can be searched, accessed, and restored via the Backup365 portal by an IT provider or Administrator. Backup365 also has an Outlook Add-in available for end-users to easily search and restore their own exchange and OneDrive data.
Backup365 never overwrites original items. If the item was not deleted and restored, Backup365 will create a duplicate copy of the file. Backup365 places all restored files into a restore folder.
Currently, Backup365 has three different user roles for the Backup365 Portal: Admin, Service Desk and User role.
Definitions:
a. An Admin Role can perform most administrative tasks, including viewing user data
b. A Service Desk Role can perform basic service management tasks, but not view user data. A Service Desk Role cannot disable and enable mailboxes, sites or drives
c. A User Role can only search, restore and view their own backup data.
Related
Blogs
Microsoft Security SPD
In the first of a 3-part series, Michael Brooke explains why the buying signals from the market make Security SPD attainment worth a close look for partners.
Training
Project Online Retirement
The sun is setting on Microsoft Project Online, with Microsoft announcing it will be fully retired on September 30, 2026. Get the need-to-know information to plan for this change and position alternatives with your customers.
Press Release
Nitro Partner Awards 2026: Crayon earns multiple honours
Crayon wins 2026 Nitro APAC Reseller of the Year, with team leaders honoured for supporting partners and accelerating digital document adoption.
Press Release
CRN Asia Channel Leaders
Crayon's Warren Nolan and Harith Ramotheram have earned recognition in the 2026 CRN Asia Channel Leaders list for driving partner growth and innovation in our region.
Blogs
Copilot for All
Learn how Microsoft’s strategic Copilot for All framework combines with Crayon’s inhouse AI expertise to drive practice development and revenue growth for partners.
On Demand Webinars
Data Protection Webinar
Watch the on‑demand webinar on turning data risk into revenue. Learn how partners use data protection maturity models to drive recurring revenue and customer trust.
On Demand Webinars
Accelerate Your Security Practice with Microsoft SPD
Join our team for a business and technical deep dive into the Microsoft Security SPD and why attaining it is great for business.
Business
AvePoint Partner onboarding content
AvePoint Partner onboarding content packs are now available from Crayon to help fast track confidence and success for your team.
On Demand Webinars
Copilot Partners: Unlock your opportunities
Our latest On-Demand webinar provides a practical, execution focused walk through the full Copilot partner journey, from early adoption to advanced scenarios.
Training
Modern Work Solution Partner Designations Webinar
In our latest webinar, our in-house Modern Work experts Jye Wong and Ksenia Turner will run you through a practical refresher on Solution Partner Designations; what they are, why they matter and how to get started.
Guides and eBooks
Data Protection Playbook #3
As SMBs mature in the Data Protection lifecycle, they need help to optimise spend, reduce the compliance burden and ensure results align to business objectives. The third installment of our Data Protection Playbook series provides practical guidance for partners on how to address emerging pressure and connect ongoing investment to measurable business value.
Training
Copilot Agents: Level up from chatbots
Copilot Agents: what are they and how do they differ from AI assistants and chatbots? Our in-house Copilot expert Ksenia Turner explains the use cases and service opportunities for partners.
Blogs
Proving Data Protection Compliance
Fragmented data protection systems and processes create compliance proof-gaps for SMB customers. Scott Hagenus, Director, Cybersecurity here at Crayon explains.
Guides and eBooks
Data Protection Playbook #2
How can partners help their SMB customers to move from silos of security and continuity to a more cohesive, measurable and insurable data protection framework? The second edition in our Data Protection Playbook series maps out their journey, and yours.
Blogs
Data Protection Partner Playbooks for SMB Customers
As cybersecurity and continuity converge in platforms and in practice, partners need new playbooks to address modern Data Protection standards. Our in-house cybersecurity pre-sales lead, Michael Brooke explains why.
Insights
Data Protection Resource Round-Up
Data Protection priorities are shifting for SMBs. Ramp up your ability to respond with curated insights, articles and resources to help you guide every customer conversation with confidence.
Insights
M365 Copilot Hub
All the latest insights, articles and resources on M365 Copilot, curated into one place.
Partner Spotlight
Crayon Expertise: Why Bigfish is hooked
Bigfish Technology saved AU$20,000 on its annual Microsoft licensing after one call with Crayon and has since built a strong partnership that enabled Bigfish to get access to Crayon’s expertise and vendor ecosystem.
Blogs
Data Protection for SMBs
From rethinking backup to governance frameworks and behavioural analytics, what's involved in building a complete Data Protection strategy for SMB customers?
Insights
Microsoft’s Channel Evolution
We explore the evolution of Microsoft's channel strategy over the past ten years, and what can be learned by viewing it through a Value Cycle lens.
Guides and eBooks
The Microsoft Fabric Partner Guide
The Microsoft Fabric Partner Guide curates our recent articles, videos and resources to accelerate Crayon partner learning.
Insights
Cybersecurity Resource Round-up
Support your cybersecurity game plans with our top picks of new and updated risk and resilience resources.
Research Reports
The Future of Operations 2023
The Future of Operations 2023 is an APAC wide study of small to medium sized businesses. It covers outcomes from cloud adoption, intent to invest and what businesses want from their technology service providers.
Guides and eBooks
The Data Operatives Field Guide
Mission essentials for winning data protection business in education, healthcare, retail and manufacturing.
