Blogs
Attaining a Security SPD
In the second article in our Security SPD series, Michael Brooke offers tips to help partners gain the insight track from start to finish.
Dynamics 365 Business Central Specialists
Cloud ERP adoption is a big part of the growing market for ERP software in Asia Pacific, which is projected to $48,034.00 million by 2030. Our service exists to help partners to get in front of this demand, with minimal outlay, low risk, and strong returns.
We specialise in Microsoft Dynamics 365 Business Central, the only ERP specifically developed for small to medium sized businesses.
Our team are fully certified and highly experienced in all aspects of Business Central, from licensing and solution design, implementation, application support and more.
We work with partners end-to-end, providing consulting, bid support, and sales demos to help them secure new business. Our implementation approach effectively transfers knowledge to our partners and their customers and has a proven track record of success.
If you’re not offering cloud ERP, chances are one of your competitors is winning those opportunities. If not you, someone else.
John Hall-Watson, TAG Business Applications Director
What we do
Business Central
All-in-one, cloud-based business management solution for the comprehensive management of finances, operations, sales, and service from a single platform.
SmartStart Implementation
We offer a fixed price, pre-configured, fixed scope, fixed time approach to implementing Business Central solutions that avoids costly, detailed scoping and analysis phases without compromising the ability to run on time and to budget.
GTM Knowledge Transfer
Rapidly enable partners to take Business Central to market successfully, how to structure conversations with customers and understand the key features of each system.
Train the Trainer
We invest our 20 years of successful ERP implementation experience to ensure partners and their customers receive effective knowledge transfer throughout the implementation engagement.
True Through Partner Service Model
Deals are written on the partners paper, meaning 100% of revenue is booked through your business. Partners retain a strong margin on Business Central implementations.
Third Party Solutions
We’ll help you integrate legacy systems, and/or source and integrate new solutions to cover all your customers’ bases. Banking, payments and expense management, barcoding, routing proof of delivery and more. See the FAQ section for more detail.
Leverage our proven track record
Ricoh Australia selected Crayon as its partner due to a 100% success rate in delivering pre-configured, fixed scope, fixed time Business Central implementations using its proprietary SmartStart methodology.
Doris Marr, Digital Automation Advisor, Ricoh Australia
4 rock solid reasons to work with us
No headcount or training investment
Partners gain full access to rhipe’s Dynamics 365 Business Central resources including:
- Solution Architects
- Functional Consultants
- Technical Consultants
- Project Management
- Support Consultants
New revenue. High margin
Benefit your bottom line with service revenues and margin from:
- Business Central implementation
- Recurring Business Central cloud subscription
- Ongoing Business Central support service
- Ongoing requests for service (RFS) revenue
Protect your patch
Leverage our expertise to stay in the driving seat with your customers, increase the stickiness of those relationships. Avoid giving competitors a way in whilst improving your ability to win new customers.
Low risk. Optimised customer investment
Benefit from our proven track record of delivering implementations on time and on budget, without hidden costs or scope creep.
The SmartStart methodology provides rapid delivery and assures your customers of a fast time-to-value for their investment.
Frequently Asked Questions
We offer partners several SmartStart Services Packages that enable rapid implementation. Selection of the appropriate packages will be determined by our presales team and include:
- SmartStart Foundation for Business Central is a preconfigured Business Central database, with many features configured, saving between 4–6 weeks configuration time. The foundation pack is required as it forms the basis for the other packs to be built upon. This pack has been in development for more than 10 years and has been designed for the Australian market. SmartStart Foundation for Business Central includes the SmartStart report pack, which adds refinements and clearer customer/vendor facing reports including Sales Quote, Sales Order Confirmation, Sales Invoice, Sales Return, Sales Credit Note, Purchase Quote, Purchase Order, Purchase Return, refined Customer Statements and EFT Remittances. Reports setup within Word layouts to allow your customers to use Word to further refine and customise.
- SmartStart Finance forms the basis of the entire implementation. Key Users are fully trained on how to use BC so that they become proficient in using the solution. This Finance pack is a minimum 10 Day effort with around 15–25 Days effort required from the customer. There is an expectation that the partner will also be available to help with Project Management activities and to ensure the project stays on track.
- SmartStart Premier Support is required to enable partners to log tickets through to our service desk and is mandatory for any new SmartStart implementation. Support begins after Go-Live and is billed monthly to the partner on an ongoing basis until the partner requests to terminate the support. All incidents and escalation are to be submitted to our ticketing portal ensuring replication of the issue can be shared. Premier Support is only during Australian Eastern office hours. Any escalation to Microsoft can be submitted to the Crayon Concierge team for appropriate ticket escalation. A Business Central subscription is required by our Team for implementation and ongoing support. These need to be purchased by the partner through PRISM.
For more complex engagement a Pre-Implementation Analysis (PIA) may be required prior to final sign-off to allow for a bespoke scoping and analysis to be completed.
This pack is sold so that a functional consultant can spend time detailing the customers’ requirements. At the end of this effort, a detailed scoping and analysis document will be provided back to the partner for an informed decision on the way forward.
This document can be then shopped around to find a suitable solution or will form the basis of any new implementation quote from Crayon.
Set up a time to discuss Crayon Services
Register your details to book a time to speak to one of our experts on how Crayon Services can help you.
Thanks for contacting Crayon. A team member will reach out to you soon.
Related Reading
Blogs
Microsoft Security SPD
In the first of a 3-part series, Michael Brooke explains why the buying signals from the market make Security SPD attainment worth a close look for partners.
Training
Project Online Retirement
The sun is setting on Microsoft Project Online, with Microsoft announcing it will be fully retired on September 30, 2026. Get the need-to-know information to plan for this change and position alternatives with your customers.
Press Release
Nitro Partner Awards 2026: Crayon earns multiple honours
Crayon wins 2026 Nitro APAC Reseller of the Year, with team leaders honoured for supporting partners and accelerating digital document adoption.
Press Release
CRN Asia Channel Leaders
Crayon's Warren Nolan and Harith Ramotheram have earned recognition in the 2026 CRN Asia Channel Leaders list for driving partner growth and innovation in our region.
Blogs
Copilot for All
Learn how Microsoft’s strategic Copilot for All framework combines with Crayon’s inhouse AI expertise to drive practice development and revenue growth for partners.
On Demand Webinars
Data Protection Webinar
Watch the on‑demand webinar on turning data risk into revenue. Learn how partners use data protection maturity models to drive recurring revenue and customer trust.
On Demand Webinars
Accelerate Your Security Practice with Microsoft SPD
Join our team for a business and technical deep dive into the Microsoft Security SPD and why attaining it is great for business.
Business
AvePoint Partner onboarding content
AvePoint Partner onboarding content packs are now available from Crayon to help fast track confidence and success for your team.
On Demand Webinars
Copilot Partners: Unlock your opportunities
Our latest On-Demand webinar provides a practical, execution focused walk through the full Copilot partner journey, from early adoption to advanced scenarios.
Training
Modern Work Solution Partner Designations Webinar
In our latest webinar, our in-house Modern Work experts Jye Wong and Ksenia Turner will run you through a practical refresher on Solution Partner Designations; what they are, why they matter and how to get started.
Guides and eBooks
Data Protection Playbook #3
As SMBs mature in the Data Protection lifecycle, they need help to optimise spend, reduce the compliance burden and ensure results align to business objectives. The third installment of our Data Protection Playbook series provides practical guidance for partners on how to address emerging pressure and connect ongoing investment to measurable business value.
Training
Copilot Agents: Level up from chatbots
Copilot Agents: what are they and how do they differ from AI assistants and chatbots? Our in-house Copilot expert Ksenia Turner explains the use cases and service opportunities for partners.
Blogs
Proving Data Protection Compliance
Fragmented data protection systems and processes create compliance proof-gaps for SMB customers. Scott Hagenus, Director, Cybersecurity here at Crayon explains.
Guides and eBooks
Data Protection Playbook #2
How can partners help their SMB customers to move from silos of security and continuity to a more cohesive, measurable and insurable data protection framework? The second edition in our Data Protection Playbook series maps out their journey, and yours.
Blogs
Data Protection Partner Playbooks for SMB Customers
As cybersecurity and continuity converge in platforms and in practice, partners need new playbooks to address modern Data Protection standards. Our in-house cybersecurity pre-sales lead, Michael Brooke explains why.
Insights
Data Protection Resource Round-Up
Data Protection priorities are shifting for SMBs. Ramp up your ability to respond with curated insights, articles and resources to help you guide every customer conversation with confidence.
Insights
M365 Copilot Hub
All the latest insights, articles and resources on M365 Copilot, curated into one place.
Partner Spotlight
Crayon Expertise: Why Bigfish is hooked
Bigfish Technology saved AU$20,000 on its annual Microsoft licensing after one call with Crayon and has since built a strong partnership that enabled Bigfish to get access to Crayon’s expertise and vendor ecosystem.
Blogs
Data Protection for SMBs
From rethinking backup to governance frameworks and behavioural analytics, what's involved in building a complete Data Protection strategy for SMB customers?
Insights
Microsoft’s Channel Evolution
We explore the evolution of Microsoft's channel strategy over the past ten years, and what can be learned by viewing it through a Value Cycle lens.
Guides and eBooks
The Microsoft Fabric Partner Guide
The Microsoft Fabric Partner Guide curates our recent articles, videos and resources to accelerate Crayon partner learning.
Insights
Cybersecurity Resource Round-up
Support your cybersecurity game plans with our top picks of new and updated risk and resilience resources.
Case Studies
Crayon provides iPulse Systems with cloud-first business partnership
Case Studies
Wise partners with Crayon for ISV growth
Learn why Wise trusts Crayon to support its growth with expertise in cloud economics, DevOps consultancy, and Microsoft audit procedures.
Case Studies
Devicie CEO tunes in to Crayon partnership
