Join Jahan Sheikh from Microsoft for a webinar tailored to IT leaders who want to stay ahead of the curve.
This webinar session unpacks the latest AI innovations and show you how to leverage Microsoft Copilot and Agents to drive productivity, streamline operations, and future-proof your business.
Watch the webinar, download the presentation slides and read on for more information!
This webinar will give you practical insights and tools to take the next step with Copilot in your business and equip you to better help your customers.
As managed service providers (MSPs), one of the biggest opportunities right now is guiding customers safely, simply, and with purpose into the world of AI.
Microsoft’s free version of Copilot Chat is the perfect entry point. It enables users to explore what AI can do inside an environment they already trust, with no new platforms, extra logins, or added costs.
The free version of Copilot Chat offers your customers an easy, low-risk way to experience the value of AI right where they work every day. It’s now built directly into Microsoft 365 apps like Word, Excel, PowerPoint, and Outlook, meaning users can access AI-powered help at no extra cost, without any complicated setup or deployment.
This seamless integration removes barriers to AI adoption and means Copilot Chat is simply there, waiting to help, whenever users need it.
There’s no training required. Copilot Chat is intuitive, accessible, and available to anyone with a Microsoft account, making it the ideal way to help customers take their first confident steps with AI.
One of the standout benefits of Copilot Chat is how naturally it fits into the Microsoft 365 apps your customers already rely on. Whether users are drafting a section in Word, reviewing a spreadsheet in Excel, or catching up on emails in Outlook, Copilot Chat is always by their side. The chat is context-aware, understanding what users are working on and tailoring responses to their current tasks.
Need details from another file while chatting with Copilot? Just type a quick command in the chat to search OneDrive, no need for manual uploads or switching apps. Users can even reference multiple files or drop in images for richer conversations. This in-app experience means less friction, greater efficiency, and a more natural way for users to get help, brainstorm, or find information.
Under the bonnet, Copilot Chat is powered by Microsoft’s latest GPT-5 model, delivering even more advanced and fluent responses than before.
Copilot now produces longer, more structured, and highly accurate answers, helping users get deeper insights and spend less time editing drafts or explanations.
Importantly, the free Copilot Chat experience is not a watered-down version; it’s running the same top-tier AI model that powers Microsoft’s premium Copilot, giving every user access to world-class technology from day one.
Microsoft continues to evolve Copilot Chat, adding visible new features that make it even more useful in daily work. Users can now:
Perhaps most exciting for MSPs and their customers is the emergence of AI agents within Copilot Chat.
These specialised assistants can handle particular tasks or connect with external systems (such as pulling reports or analysing data).
Advanced agent features are set to become more accessible with the full Copilot for Microsoft 365 offering. While not included in the free version of Copilot Chat, users will get a glimpse of what’s possible, laying the groundwork for future upgrades as organisations mature in their AI journey.
Your customers already trust Microsoft with their data and daily workflows.
Copilot Chat builds on that trust by operating within Microsoft’s enterprise-grade, secure, and compliant cloud environment, backed by Enterprise Data Protection (EDP).
By providing an approved, secure AI solution, you help customers avoid the risks of “shadow AI” and ensure they’re using tools that meet organisational and regulatory standards.
With Copilot Chat:
Encouraging customers to try the free version of Copilot Chat is about more than just boosting productivity. It’s a strategic first step in their AI journey, allowing them to:
For MSPs, this opens the door for deeper Copilot conversations. Once customers experience the impact of AI firsthand, it’s far easier to explore how Copilot for Microsoft 365 can extend those capabilities across Teams, Outlook, Word, and Excel. Success stories like project managers saving hours on status reports or sales teams brainstorming market insights can make AI real and tangible for everyone.
Introducing Copilot Chat is the easiest way to help customers start their journey into AI, securely and confidently. It helps them get comfortable, see results, and get ready for what’s next. Best of all, as Microsoft continues to innovate—with features like agents and even deeper app integration—your customers will be well-positioned to take advantage of new capabilities as they’re released.
For you as an MSP, Copilot Chat is the perfect conversation starter. It leads naturally to advanced Copilot solutions when customers are ready to go further. By helping them take that first step with a secure, integrated, and powerful AI tool, you’re setting them up for success in the AI-powered workplace of the future.
Let’s help our customers step through that gate, embracing AI in their daily work with confidence and a sense of possibility.
Sales and Marketing
Business leaders don't live in the tools. They live in the outcomes. The metrics they care about most are not always limited to compliance and risk. So how do you connect data protection to the big-ticket objectives, when they're less obvious? Our in-house pre-sales expert, Michael Brooke explains.
Guides and eBooks
As SMBs mature in the Data Protection lifecycle, they need help to optimise spend, reduce the compliance burden and ensure results align to business objectives. The third installment of our Data Protection Playbook series provides practical guidance for partners on how to address emerging pressure and connect ongoing investment to measurable business value.
Training
Copilot Agents: what are they and how do they differ from AI assistants and chatbots? Our in-house Copilot expert Ksenia Turner explains the use cases and service opportunities for partners.
Blogs
Fragmented data protection systems and processes create compliance proof-gaps for SMB customers. Scott Hagenus, Director, Cybersecurity here at Crayon explains.
Sales and Marketing
Ever wonder why a pitch has some IT Managers leaning forward, while others glaze over? Michael Brooke, Cybersecurity Pre-Sales Lead offers some insight on how to tune your approach to chime with different technical mindsets.
Guides and eBooks
How can partners help their SMB customers to move from silos of security and continuity to a more cohesive, measurable and insurable data protection framework? The second edition in our Data Protection Playbook series maps out their journey, and yours.
Vendor Announcements
Copilot for Business has landed at Microsoft Ignite 2025, levelling the GenAI playing field for SMB customers. Learn all about it from our man on the ground, Andreas Bergman.
Press Release
Press Release
Blogs
As cybersecurity and continuity converge in platforms and in practice, partners need new playbooks to address modern Data Protection standards. Our in-house cybersecurity pre-sales lead, Michael Brooke explains why.
Guides and eBooks
What triggers an SMB customer to begin exploring their need for better Data Protection? The first of our four Data Protection Playbooks for partners breaks down how to position and win in the Pre-Adoption and Exploration stage.
Insights
Data Protection priorities are shifting for SMBs. Ramp up your ability to respond with curated insights, articles and resources to help you guide every customer conversation with confidence.
Partner Spotlight
In this Partner Spotlight, Acceltech Managing Director Ivy Tarrobago shares how Crayon’s responsive support enhances client outcomes and business growth.
Whitepapers
Data Protection is a must for all SMBs but how can partners align solution investment with critical business objectives? Our latest paper shows you how.
Press Release
Crayon has been recognised with a huge double win at the CRN Channel Asia awards ceremony.
Insights
All the latest insights, articles and resources on M365 Copilot, curated into one place.
Insights
SMB customers are storing greater volumes of sensitive data in more places than ever. Secure backup and recovery practices are essential to how they protect it.
Partner Spotlight
Bigfish Technology saved AU$20,000 on its annual Microsoft licensing after one call with Crayon and has since built a strong partnership that enabled Bigfish to get access to Crayon’s expertise and vendor ecosystem.
Insights
Insider risk is a subtle and continuous challenge for SMB customers. Turn it into a manageable and quantifiable aspect of their Data Protection strategy.
Blogs
From rethinking backup to governance frameworks and behavioural analytics, what's involved in building a complete Data Protection strategy for SMB customers?
Insights
We explore the evolution of Microsoft's channel strategy over the past ten years, and what can be learned by viewing it through a Value Cycle lens.
Guides and eBooks
The Microsoft Fabric Partner Guide curates our recent articles, videos and resources to accelerate Crayon partner learning.
Blogs
Explore how Cytrack.io solutions meet emerging SMB demand for AI-enabled, unified communications platforms.
Insights
The latest in our Future of Operations insights series looks at why SMBs are pursuing hybrid cloud and multi-cloud strategies to achieve their business objectives.
Blogs
Warren Nolan believes Microsoft has invited partners to join them on a new journey to value, and the role of Cloud Distribution providers has never been more critical.
Insights
SMBs across the APAC are not just increasing their technology investments—they are making strategic, forward-thinking moves to position themselves for long-term growth.
Insights
Small to medium-sized businesses in the APAC region are gearing up tech investments to drive outcomes for customer experience, revenue, business adaptability and innovation. How will SMBs leverage emerging technologies to achieve their strategic objectives?
Insights
What are the most critical business objectives and solution adoption priorities for SMBs in our region? Download the latest Forrester study to find out!
Blogs
From retail to corporate tech, Ksenia Turner built a career on learning, adapting, and helping others do the same. Now, as Business Success Manager at Crayon, she helps partners understand and use AI and Microsoft solutions in real, practical ways.
Podcast
Join Dr. Joseph Sweeney of IBRS as he interviews APAC partners about the strategies, methodologies, and behaviours that underpin their success.
Insights
A recent study of small to medium sized businesses (SMBs) across the Asia Pacific region signals a sweet spot for partners that can connect Cloud ERP, Business Process Automation and AI.
