IPscape
Powerful multichannel contact centre communication technology
Create powerful customer experiences for the AI-era
SCAPE is a cloud contact centre solution designed to help businesses deliver exceptional customer experiences across Voice, Email, Web Chat, SMS and Social Media channels such as WhatsApp. AI-powered automation is natively available in the platform including powerful dialler technology, AI Call Summarisation and Virtual Agents to increase the performance of your sales and customer support teams.
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Why Choose IPscape
Modernise your contact centre in days
The SCAPE platform is able to be deployed quickly, with pre-built adaptors and easy to configure tools
Increase efficiencies, delight customers
Create automated multichannel customer journeys across Voice, Email, Web Chat, SMS and Social Media that build loyalty and trust
Boost productivity and Performance
AI tools such as Call Summarisation reduce administration for agents while predictive dialler technology also improves Sales and performance
Deliver Secure, Compliant Customer Experiences
Hosted on Microsoft Azure, with security and compliance tools such as PCI payments, Quality Assurance, Call Recording and more
Solution Offerings
SCAPE Connect
- IVR – Call routing
- Wrap Codes
- Scripts
- Form Builder
- Call Recording
- Live Reports
- Wallboards
SCAPE Converse
Everything in Connect plus
- IVR – Advanced
- MPIQ
- Priorirty Routins
- Advanced Scripting
- Dialler – Predictivem Preview, Progressive
- Answering Machine Detection
- Web Chat
- SMS
- Social Media – WhatsApp
- Single Sign-on
SCAPE Converge
Everything in Converse plus
- Skills-based Dialling
- AI Call Summarisation
- Single Sign-on
- SCIM provisioning
- VaultSCAPE
- InsightSCAPE
Why Crayon for IPscape
The SCAPE solution is an ideal fit for partners seeking to grow their service offerings and revenue streams by extending the Microsoft experience through recurring licences fees, support and professional services.
SCAPE can leverage Teams for Voice, show the ‘presence’ of team members for transfers and email routing. Similarly, the CTI Adaptor for Micrsoft Dynamics 365 bring powerful communication to the CRM including ‘screen pops’, call recording, automated data capture and call summaries automatically added to customer records.
IPscape Partner Program
Join the IPscape partner program for incentives and price advantages that grow with your customer base.
Benefits include:
- Knowedge Hub: Access online tools and guides
- Marketing Resources: Case Studies, Feature guides, Indsutry brochures and more
- Technical support & training: Available technical training and an easily accessible Support team ready to help to ensure your ongoing success.
- Go Live Support: Guidance through the provisioning process including building campaigns, workflows and configuring channels.
