ConnectWise

Partners can purchase ConnectWise Migration or Cloud Backup. When bundled, Migration is FREE ($0) with 12 months of Cloud Backup, which establishes a recurring revenue service for IT Partners – a great first step into cloud services.

Add Cloud Manager access with a ConnectWise Platform Plan. Choose from 3 plans – Basic, Standard, Pro – and get up to 35% off Migration, Cloud Backup, and Bundle orders. New to Cloud Manager? Start with a 30-day FREE, no-commitment trial.

Global Admins for SharePoint and OneDrive for Business have the authority to grant themselves explicit access to all SharePoint Site Collections and OneDrive for Business Accounts. When a partner provides Global Admin Credentials when setting up ConnectWise Cloud Backup, ConnectWise technology uses that authority to explicitly grant the Global Admin access to all site collections and OneDrive for Business accounts that are included in the Cloud Backup subscription. This access is extended to any artifact which inherits permissions from that site collection and is necessary to enable the backup to occur.

One result of this is that the Global Admin will be listed as an owner of every item that is being backed up. This may result in confusion when end users see the Global Admin suddenly appear as an owner of an item. It is therefore recommended that partners inform customers of this expected result and explain that it neither changes overall permissions nor grants access that was previously not authorised.

No. To maintain end-user privacy, ConnectWise does not search inside the file or email.

At the highest level and by necessity, ConnectWise will always have the same level of access to customer data that is implied by the permissions of the credential the partner provides us. In order to back up the data, ConnectWise needs access to the data. However, ConnectWise maintains a strict access policy and a set of industry-standard mechanisms for ensuring the privacy and security of backed up customer data.

Additionally, ConnectWise Cloud Backup only restores data to the original mailbox or site to prevent a non-owner of the mailbox or site from accessing its data.

We do the following:

• Per-contact AES-256 encryption backed by RSA 2048-bit public-private key certificates managed via the Windows/Azure infrastructure for both credential management and user content
• Certificates are separated by both environment (production/testing) and value type (credential/content)
• Engineer access is controlled on a needs basis by role-based access to both the compute infrastructure and the certificate private keys. Only engineers requiring access to deploy or trouble-shoot production environments are granted access to those environments.

The data is encrypted at 128-bit during transit and 256-bit at rest within the Azure environment. Because your data never leaves the Azure environment you maintain all the inherent security of Azure.

No. Bringing your own storage is completely optional. The pricing remains flat independent of the Azure option you choose.

ConnectWise’s Backup service differs to other solutions in several critical ways:

1. Easy setup: Nothing to install. Auto-discovery of mailboxes, SharePoint sites and OneDrive for Business accounts makes setup and subscribing a snap.
2. Fast search, one-click restore: Find lost data lightning-fast and restore to their original location with a single click. Permissions respected, and no file overwrites.
3. Unlimited backup for a fixed cost: Six snapshots daily. No data caps or overages for Exchange, SharePoint, and OneDrive for Business.
4. Unlimited retention: No matter how long you need data backed up, ConnectWise Cloud Backup does it for one fixed price.
5. Automatically add to backup: ConnectWise Cloud Backup by default will automatically add new mailboxes and SharePoint/OneDrive users. Or, you can choose to be alerted to new users and add as desired.
6. Self-Service Portal available for your customer: You can grant your customer access to the Self-Service Portal where they can perform the search and restore themselves.
7. Free Phone Support: For more information, see Cloud Backup Support.
8. Optimised for Partners: ConnectWise develops applications specifically to empower its Partners to build successful cloud businesses. Because we don’t sell directly to customers, our focus for every application and new feature is on what will help grow your business.