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Get unlimited dial-in capabilities with $0 Microsoft Teams Audio Conferencing with dial-out to USA/CAN SKU

 

In August 2021 Microsoft announced that they would be adding unlimited dial-in capabilities for Microsoft Teams meetings for eligible Microsoft 365 products.

Previously, partners could only get Microsoft 365 audio conferencing free with promotion applied to the audio conferencing add-on subscription, which your customer will be charged the full price when the promo subscription renew.

You can now get unlimited dial-in for your customers by adding Microsoft Teams Audio Conferencing with dial-out to USA/CAN (Product ID: CFQ7TTC0JXCZ, RRP US$0) in PRISM. If your customer is on legacy CSP subscription, they can add the product as an add-on under their eligible legacy CSP subscription.

Note that unlike the paid M365 Audio Conferencing SKU, THIS $0 SKU DOES NOT include 60 dial-out minutes per user, per month. If your user requires dial-out minutes, please continue to purchase the paid Microsoft 365 Audio Conferencing SKU.

The list of Commercial M365 products eligible for the $0 Microsoft Teams Audio conferencing SKU are as follows:

The list of Commercial M365 products eligible for the $0 Microsoft Teams Audio conferencing SKU are as follows:

  • Microsoft 365 E3
  • Office 365 E3
  • Office 365 E1
  • Microsoft 365 F3
  • Microsoft 365 F1
  • Office 365 F3
  • Teams Essentials (Azure AD Identity
  • Microsoft 365 Business Basic
  • Microsoft 365 Business Standard
  • Microsoft 365 Business Premium

For more info please refer here.

 

What do you need to do if my customer user does not require the dial-out minutes of Audio Conferencing?

 

  1. Go to PRISM portal to identity customers with Microsoft 365 Audio Conferencing subscriptions using Customer subscription report
  2. Click Subscription Management
  3. Select Customer tab
  4. Export the list of all customer subscriptions using summarized data.
  5. Filter Product column with “Microsoft 365 Audio Conferencing”
  6. If your customer is currently on legacy CSP, replace Microsoft 365 Audio Conferencingadd-on subscriptions with zero dollar Microsoft Teams Audio Conferencing with dial-out to USA/CAN add-on under manage subscriptions under the base subscriptions (such as Microsoft 365 Business Standard, Office 365 E3 etc.)
  7. If your customer is currently on NCE,
    • Add the zero dollar Microsoft Teams Audio Conferencing with dial-out to USA/CAN (Product ID: CFQ7TTC0JXCZ, RRP US$0)
    • Turn off auto-renewal of your existing Microsoft 365 Audio Conferencing subscriptions, regardless of whether they are on monthly commitment or annual commitment (or you can choose to cancel the subscription if it is within 7 days from the subscription creation or renewal date).

 

Note: It is recommended that you perform step 6/7 on a test tenant first, before replacing the Microsoft 365 Audio conferencing subscriptions for all your customers. Again do not move to this $0 SKU if your customer requires dial-out minutes.

For more information, please reach out to your account manager or rhipe support team.

 

Replacing M365 Business Voice without calling plan with Microsoft Teams Phone Standard

Replacing M365 Business Voice without calling plan with Microsoft Teams Phone Standard

Microsoft 365 Business Voice without calling plan and Microsoft 365 Business Voice were retired as of March 1st 2022 and are replaced by Microsoft Teams Phone Standard and Teams Phone with calling plan.

For customers using Business Voice without Calling Plan, please replace it with the following 2 SKUs:

  1. Microsoft Teams Phone Standard (available for Commercial, Nonprofit and Education customers).
  2. Microsoft 365 Audio Conferencing SKU, or Microsoft Teams Audio Conferencing with dial-out to USA/CAN (a zero dollar SKU, available to commercial and NFP customers who do not need 60 dial-out minutes).

To move to the new licensing without any service disruption, please follow the steps below:

  1. Add the new products (MS Teams Phone Standard, MS Teams Audio conferencing)
  2. Assign the new licenses users by following the exact steps listed in the Microsoft documentation. (Note: Failure to follow the exact steps will result in disruption of service to the users)
  3. Suspend the Microsoft Business Voice without Calling Plan subscription

 

If the customer’s base subscription is on legacy CSP, they must add the replacement products under legacy CSP; if the customer’s subscription is on NCE already, the replacement products will need to be added under NCE.

Microsoft will still allow auto-renewal for existing Business Voice customers from July 7 to September 28 2022. From September 28 2022, existing Business Voice customers will need to transition to Teams Phone standard.

For the official announcement from Microsoft and detailed instructions of how to update licenses to the new product, please refer to the Microsoft documentation here.

What do you need to do?

  1. Go to PRISM portal to find customers with Business Voice without Calling plan subscriptions using Customer subscription report.
  2. Click Subscription Management
  3. Select Customer tab
  4. Export the list of all customer subscriptions using summarized data
  5. Filter Product column with “Business Voice without Calling Plan” (both with or without adoption promo).
  6. Follow the instructions in the Microsoft documentation and instructions below to move to Microsoft Teams Phone Standard and Microsoft Teams Audio Conferencing SKU. Failure to follow the correct steps will result in loss in Teams calling service to your users.

 

Once the users licenses are replaced, suspend your existing Business Voice without calling plan subscriptions.

For more information, please reach out to your account manager or  rhipe support team.