Enterprise Resource Planning
Enterprise Resource Planning (ERP) systems bring together the core functions growing businesses need into a single integrated solution.
By eliminating data silos, ERP systems maximise a business’ ability to analyse and interpret data to enable more intelligent business decisions. Data is readily and rapidly consolidated into dashboards and reporting to increase visibility across the business, to create near real-time sources of data truth. This increases the speed and accuracy of decisions, enhances risk management and reduces inefficient financial and operational activity.
Customer Relationship Management
Customer Relationship Management (CRM) has grown from humble beginnings as databases for tracking contact details and calls to being the foundation of sales, marketing, customer experience and field service activity.
Crayon offers CRM via the power of Microsoft Dynamics 365, which is the foundation for the small-to-medium sized business CRM offerings in Business Central.
Microsoft has taken the Dynamics 365 CRM offering to a new level with baked-in AI and Mixed Reality options. These innovative enhancements create highly differentiated use cases for CRM, by creating immersive 3D learning experiences for employees and customers alike.
With no programming or 3D skills necessary, partners can develop high-value, revenue-generating content to accelerate training and enablement, help customers to improve safety standards in high-risk environments, or speed up complex process change management.
Actionable Intelligence
Data is often treated like an introvert and kept tucked away in business silos. Listen to what data has to say and it’s clear how much it really wants to socialise with other data sets and spark intelligent, educated conversations with everyone.
Your customer data wants a life. Give it one with Microsoft Power Platform, the most powerful, profitable way to help business data be all it should be.
Power Platform comprises Power BI, PowerApps and Power Automate and Power Virtual Agents. Each of these applications deliver a lot of value as standalone offerings and even more when combined.
For partners, Power Platform offers the ability to develop unique, customised solutions for your customers, without needing coding knowledge and skills. They feature intuitive GUI with drag and drop features for automating workflows, analysing and visualising data, or develop chatbots capable of triggering automated workflows.
Power Platform provides you with the opportunity to build deeper relationships with your customers by developing the solutions they need at speed and for low cost, high margin returns. It is highly accessible for non-technical users, meaning you can generate training revenue. Embedding your expertise with customers and enabling them to self-service creates high ROI for satisfied users, who quickly become confident enough to innovate and co-create with you, their trusted, data liberating advisor.
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